Legendary NexGen Tech Support is based 100% in the US, and located at NexGen headquarters in Coeur d’Alene, ID. This provides us immediate access to the tools and resources they need to support you and your specific workflow. We will attempt to recreate issues you may have utilizing our own hardware and software in an effort to reproduce even the most obscure problem. We’ll even overnight parts when necessary (during the premium warranty period.) We understand that you need to be back working as soon as possible as down time means money. Your productivity will always be our top priority.
You can reach our support staff by phone Monday – Friday, 9am – 5pm PST by calling 1-208-762-3530 in the US or +1-208-762-3530 outside the US.