Phone and online service guarantee

Once you join us, we will have you covered. With every custom system, NexGen PC provides a free phone and online service guarantee. Have a question? You can always contact NexGen PC.

NEXGEN Online Support
Telephone Support
208-762-3530 (US)
+1-208-762-3530 (International)
Every customer has their own dedicated support team

Team NexGen works for you, you’re the boss. You won’t be dealing with anonymous overseas agents that don’t know you or what your system specs are. This dedicated team consists of the same knowledgeable veterans and meticulous systems integrators that build and test our units in the NexGen PC factory in Coeur d’Alene, ID. Personalized service doesn’t get any better.

We can help with all your service and upgrade needs

True partners stay together through all of life’s challenges and we all know hardware is always changing and advancing for the better. Thus NexGen provides solutions for the life of your custom built gaming or professional workstation PC.

Knowledgeable and resourceful support staff

Hand built, tested, and serviced by knowledgeable enthusiasts, means that if any issue with your system should arise you will receive the best in technical and customer support. NexGen utilizes several means to support our customers including phone, e-mail, forums support and remote access capabilities.

Remote Access Support and Replacement Shipping

We understand down time is wasted time which is why NexGen provides free shipping for any parts you may need replaced. Your team has a full spectrum of tools available to assist you, including the option to ship your system back to your dedicated team for hands on troubleshooting. Your dedicated team has a full spectrum of tools available to assist you, including the option to remotely access your system or ship it back to the lab for hands on service.